Privacy Policy

 

Privacy Policy Brandaty Import & Export Agent Company. the owner of www.brandaty.com website (“Website”) and Mobile Application, respects your privacy and seeks to comply with applicable legal requirements in respect of data collection, processing and transfer. By using www.brandaty.com or the Services offered through www.brandaty.com (and thus accepting the Terms of Use), you expressly consent to Brandaty Import & Export Agent Company using your Information, as outlined in this Privacy Policy. Your use of the Website & mobile application is subject to your acceptance of the Terms of Use of www.brandaty.com and this Privacy Policy. If you do not accept the Terms and this Privacy Policy, then you must discontinue your use of www.brandaty.com. Website and mobile applications We are committed to safeguarding the privacy of Registered Users and visitors who use or visit www.brandaty.com. The purpose of this Privacy Policy is to detail the way we use your information, including your personal information that we may obtain about you, during your use of www.brandaty.com.

Information about our customers is an important part of our business, and we are not in the business of selling that to others. We share the information collected by us, only as described below and with the Group companies/subsidiaries/affiliates of Brandaty Import & Export Agent Company., that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Collecting Personal Information

Your Rights

If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge. At any stage, you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail cs@brandaty.com or call us 1800166


Consent 

By submitting data to us or our agent or using the Site or mobile application, you consent to our use of your data in the manner set out in this Privacy Policy to verify your identity.

 

Log Information

Every time you visit brandaty.com website or mobile application, information is sent from your browser to our server log files, where it will be saved. The information transferred includes time and date or visit to our site, which pages were viewed, IP address, URL of the site that referred you to brandaty, how much information has been stored and which browser you have been using.

Once we have all this information, all IP addresses are deleted or anonymized. Anonymization means that your IP address is changed in such a way that they either cannot be linked to the original user or can only be linked through extensive research.

The anonymous information stored in this log file is then used to improve the shopping experience on the brandaty website by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most. For example, this information allows us to work out our busiest times and plan enough server power for those times to keep our site running as quickly as possible.



Data that we collect 

we may collect various information if you seek to place an order for a product to us on the Site or mobile application

We collect, process your data for processing your purchase on the Site or app and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, opt outpayment details, payment card details or bank account details. 

We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website or application and customize them for users; identify visitors on our website / application; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, yopt-outat any time.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

Your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns.

Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site/ application information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are short to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

 

Credit Check and Fraud Prevention

We will search at FPs for information on those placing orders for products on the Site or mobile application

We will use the information provided to us by FPs to help make decisions about all those placing orders for products on the Site.

If you give us false or inaccurate information and we identify fraud, details may be passed to FPAs.

Other uses of your personal information We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical. You can choose to opt-out of this at any time. Any answers to surveys or opinion polls brandaty may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.

We may also send you other information about us, the Site, mobile application, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days (days which are neither (i) a Friday or Saturday, nor (ii) a public holiday anywhere in Kuwait of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.

We may further anonymize data about users of the Site generally and use it for various purposes, including ascertaining the general location of the users and usage of certain aspects of the Site or a link contained in an email to those registered to receive them and supplying that anonymized data to third parties such as publishers. However, that anonymized data will not be capable of identifying you personally.

 

Competitions

For any competition, we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

 

Third Parties and Links

We may share collected personally identifying information (including email addresses) with other companies in our group and for commercial purposes - such as advertising. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. The Site may contain advertising of third parties and links to other sites or frames of other sites. Please be aware that we are not responsible for the privacy practices or content of those third parties or other sites, nor for any third party to whom we transfer your data in accordance with our Privacy Policy.

 

Telephone Calls 

All Telephone calls (incoming/outgoing) with our call center agents may be recorded to verify content and may be used together with your records for regulatory compliance, quality control, and staff training, preventing, or detecting criminal activity and for complaint resolution.


Disclosure of Your Information

While we will make every effort to safeguard and keep confidential the information provided to us, we might share your Personal Information with other Group companies/subsidiaries/affiliates of Brandaty Import & Export Agent Company and other third parties, companies, retailers and organizations whose services or Products we provide to you through www.brandaty.com, or our mobile application for the following reasons:

• To other companies and organisations to administer any prize draws or competitions.

• To our agents, staff and approved third parties to provide services for us.

• To anyone to whom we assign or transfer our rights and duties under our agreement with you.

• If we have a duty to do so or if the law compels us to do so either in connection with any legal proceedings or prospective legal proceedings; or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

 

 In carrying out the activities specified in this section, we may transfer Personal Information to reputable organizations or companies outside Kuwait. We take steps to ensure that your information will be accorded the same level of protection as that required of us under applicable Kuwait law. By agreeing to the Terms and this Privacy Policy, you expressly agree to such sharing of Personal Information.


Cookies

 New technologies are emerging on the Internet that help us deliver customized visitor experience.

 New technologies are emerging on the Internet that help us deliver customized visitor experience. Brandaty Import & Export Agent Company may use such new technologies, including cookies or other technologies, to remember your information when you use www.brandaty.com. We may use such technologies for tracking activity on www.brandaty.com, preparing reports, assessing trends, and otherwise monitoring the way in which www.brandaty.com is being used. By accepting the Terms of use of www.brandaty.com and this Privacy Policy, you confirm your consent to Brandaty Import & Export Agent Company use of cookies, and other such technologies, for these purposes. If you do not wish to receive cookies, you may configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.


Security

We take all steps reasonably necessary to protect against unauthorised access, use, alteration, disclosure, or destruction of Personal Information. Any information that we collect and store that is personally identifiable is protected using appropriate means, and Brandaty Import & Export Agent Company is not responsible for any unauthorised access or use by third parties, unless such access is enabled because of our gross negligence or willful misconduct.

 Protecting your Personal Information is very important to us. Therefore, we take the following precautions, among others, to better protect the Personal Information;

• We take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your Personal Information including the use of Secure Sockets Layer (SSL) software. Our website is certified by VeriSign and transactions managed through our partnership with KNET and Kuwait Finance house.

• We store all the Personal Information you provide to us on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

• We display only the last four digits of your credit/debit card numbers, whilst in the case of the use of Visa or MasterCard the CVV number will be requested, and when using KNet cards you will be required to enter your Knet pin when confirming an order. However, the entire card number will need to be given to the appropriate Card Company (Knet or MIGS) during order processing.

 

It is important for you to protect against unauthorised access to your Account and password and to your computer. You must ensure that you log out/ sign-off from your Account, when you are exiting www.brandaty.com


Product Reviews


 It is possible that two weeks after receiving your Product, we may send you an e-mail inviting you to review and rate the Products that you have purchased. In addition, sometimes we may also ask you if you would like to answer questions related to your Product, as submitted by other customers.

You may note that:

• Your review may be shared on other Brandaty Import & Export Agent Company/subsidiary/affiliate websites.

• Once submitted, it usually takes 72 hours for your review, question or answer to appear on www.brandaty.com provided it is in line with our publishing guidelines

• Your review can be submitted anonymously or if you prefer, you can leave a rating only review.

• It is not possible for you to edit/remove your review after submission.

 

If you require any further information on this service or wish to have your review removed, you can contact Customer Services.


Contact Us

If you have any comments or queries about our Terms and/or Privacy Policy, you can contact us by sending an email on cs@brandaty.com or call our customer service at 1800166